ORDERING + SHIPPING

ORDERING

Minimum Order Requirements:

  • Opening Order: $500
  • eTailer Opening Order: $1,500 (online only accounts)
  • Existing Account Reorder: $150
  • International Orders: $5,000

SHIPPING

  • All product is shipped Fed Ex Ground, F.O.B. our facility, unless otherwise stated in our confirmation.
  • Delivery dates are approximate and subject to confirmation.
  • We reserve the right to withhold shipment for non-payment and to make delivery in installments, and all such installments are to be separately invoiced and paid for at the then current price when due per invoice, without regard to subsequent deliveries.
  • You assume all responsibility for risk of loss of, or damages to or caused by, the products, upon the earlier of our delivery to the carrier or the shipment leaving our facility, including, without limitation, losses and damages arising from unloading, discharge, storage, handling, and use.
  • If you delay shipment, payments are to be made as specified and the products shall be held at your risk and subject to reasonable storage charges.
  • Products are provided for your use or sale to your customers.

Domestic Orders: Most orders will ship within 5-7 business days.
International Orders: Will be available to ship within 14-21 business days.


ALL MUD PIE SHIPPING DOCUTMENTATION IS NOW PAPERLESS!

With the launch of our new paperless system, we will not only be able to provide you with advance shipment notice of future upcoming deliveries, but also help to eliminate confusion due to duplicate paperwork.

The 3 digital documents that will be emailed to you include:

  • Shipping Manifest
  • Packing List
  • Invoice

The new shipping manifest is a daily itemized list of all items by carton for an upcoming delivery from an individual purchase order that is processing. 

The manifest will support you with the following:

  • Advanced shipment notice of what merchandise to expect
  • Provide tracking information
  • Help you plan for receipt of your merchandise
  • Include PO#, item description, and UPC

We ship from our Mud Pie Distribution Center located in Stone Mountain, GA. As your order is processed, you should expect to receive multiple deliveries against a partial shipment for your order. Once we have processed and shipped your complete order with current in-stock items, you will then receive a complete packing list and invoice via email. The packing list will show a complete listing of all deliveries against an invoice. The invoice will be inclusive of all deliveries from the partial shipment, as well as noting any backorders from your order.