Customer Handbook

Welcome to the Mud Pie Family

On behalf of the entire Mud Pie staff, we would like to welcome you as a new customer. Thank you for choosing to open an account with Mud Pie. We appreciate your interest in our company and, as one of the leaders in the retail industry, we believe we can satisfy you with our affordable prices, quality products and award winning service. We are thrilled to have you!

Things you need to know about Mud Pie…

CUSTOMER SERVICE:

To better serve you we have a full staff of customer service representatives available. Please dial 1-800-998-1633 and follow the prompts to be connected to a representative.  We can also be reached by email customerservice@mudpie.com or fill out our digital form here.

ORDER MINIMUMS:

  • $500 Opening Order
  • $1,500 Opening Order for Web Only Account
  • $150 Reorder

CATALOG REQUEST:

We have digital catalogs on our website. You can find all of our digital catalogs here.  If you would like to request hardcopies of the catalogs please fill out a Catalog Request Form.


CANCELLATION POLICY:

Any cancellations of orders must reach our office 2 weeks prior to ship date. Refused orders and returns will incur a 20% restocking fee and freight.

TERMS:

Net 30 days from date of invoice for accounts with established credit. Interest in the amount of 1 ½% per month (18% annually) will be charged on invoices not paid within 30 days. You can apply for terms here.

CREDIT:

We offer Net 30, Visa, MasterCard, American Express, Discover, check by phone, C.O.D. or prepay. New accounts may apply for credit terms by completing the credit application found here. Delinquent accounts will be placed on C.O.D. status. Accounts 60 days past due will be placed for collection. The account will be liable for all costs incurred in collections including court costs and attorney’s fees.

DELIVERY:

Orders are shipped FedEx Ground unless otherwise requested. FOB Stone Mountain, GA. See more shipping details here.

OUR GUARANTEE:

We want our retailers and customers to be happy with all Mud Pie products. Our policy is to credit your account for any damaged goods. Claims must be reported within 48 hours of receipt of goods. Merchandise and packing must be retained in original carton for inspection. Returns will not be accepted without authorization number from Mud Pie. All shortage claims must be made within 10 days. NO CLAIM WILL BE ACCEPTED AFTER 10 DAYS.

DAMAGES:

Shortage, damage/defectives must be submitted in writing to Mud Pie within 48 hours of receipt of goods. Claims are accepted online here, via email, or via fax 678.937.9697.